Home

New York Bike Share

Full-time or Part-time • AltaBike (New York City, New York)
Posted: Jun 12, 2012

Job description:

Bicycle sharing is a sustainable, healthy, and community-based transportation option that enhances urban livability and mobility. New York City Bike Share
is excited to announce the beginning of its operations in New York City with up to 10,000 bikes and 600 stations in Manhattan and Brooklyn.

New York City Bike Share is seeking experienced Customer Service Managers to be responsible for all customer service activities related to launch and
managing the Call Centre for New York City Bike Share on an ongoing basis. You'll be part of a ground breaking team that focuses on establishing and
assisting with the management of a call center that will respond to customer issues and to work with the City of New York to develop and implement policies
and procedures for all customer service related concerns.

Customer Service Managers

Requirements

  • Undergraduate degree desired.
  • Must have 4-5 years of Customer Service Management experience in a call-centre environment.
  • Bilinguals (Spanish and English) desired.
  • Proficiency in commonly used Call Centre Ticketing software.
  • Proficiency in Excel, Word, Microsoft Project, Google Applications and the ability to learn new software.
  • Proficiency in call-centre workforce scheduling software, and other schedule-adherence tools.

Call Center/Customer Service Agents

Requirements

Fluent Bilinguals (Spanish and English) are preferred, and you must have a High School diploma or a GED to apply. Also, you have to meet one of the three
criterions listed here:

  • Minimum of 1 year call center experience OR
  • Minimum of 1 year of general customer service experience; either corporate or retail setting OR
  • Minimum of 60 credits from an accredited educational institution and 1 year of general customer service experience.

    • Head Station Technician

    Requirements

    • Computer hardware, electronics and/or electrical experience required. College degree preferred in related field.
    • Technical and mechanical aptitude.
    • Valid driver's license and a clean driving record. (must pass a motor vehicle record check)
    • Comfortable driving, stopping and working in busy outdoor urban environments.
    • Knowledge of NYC-area geography.
    • Job may require travel.
    • Job may require hours that exceed 8 hours per day and/or 40 hours per week.
    • May require bending, stooping, lifting up to 35 pounds.

    Station Technicians

    Requirements

    • Computer hardware, electronics and/or electrical experience required. College degree preferred in related field.
    • Technical and mechanical aptitude.
    • Valid driver's license and a clean driving record. (must pass a motor vehicle record check)
    • Comfortable driving, stopping and working in busy outdoor urban environments.
    • Knowledge of NYC-area geography.
    • May require bending, stooping, lifting up to 35 pounds.

    Dispatchers

    Requirements

    • Deep knowledge of Manhattan and Brooklyn geography/street layout.
    • Previous NYC dispatch or logistics experience
    • Strong computer skills

    How to apply:

    For consideration, please attend the
    New York City Bike Share recruitment event
    Date:
    Wednesday June 13, 2012
    Check in:
    8:45AM to 9:15AM (No admittance after 9:15AM) or 1:30PM to 2:00PM (No admittance after 2:00PM)
    Location:
    9 Bond Street 5th Floor Brooklyn NY 11201

    Directions: By subway you can take A, C, G to Hoyt and Schermerhorn Street, F to Jay Street Borough Hall, 2 or 3 to Hoyt Street, 4 or 5 to Nevins
    Street, B, D, Q or R to Dekalb Avenue. If you're arriving by bus you can take the B25, B26, B38, B41, B45, B52, B54, B57, B61, B63, B67, and B103 to
    Fulton and Livingston Street.

    *Please come with valid ID, 2 copies of resume, dress professional for the interview.